FAQ
Need Help?
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
Please allow 06 - 12 business days from the time your package arrives back to us for a refund to be issued.
Ordering from SOCO
1. Do you serve fresh products every day?
Yes, we offer fresh, tasty, premium quality products. We take care of purity and the shelf life of products.
2. What is the shelf-life period of sweets and namkeens bought at your store?
Various products have different shelf life and are mentioned on the product page. In addition, you may also contact us prior to ordering for the particular product.
3. How soon will we receive the orders?
We dispatch the placed orders as stipulated. It depends on the quantity and the distance too. We dispatch orders only after payment. However, please check the availability of the orders.
4. What if I search for a certain sweet and it is not found on the website?
Please call us for further clarifications. We would try and do the best for you.
5. How to contact you regarding any queries?
Email us at – soco@sevenseashotel.com
Call us at +91 – 9999539360
Business Hours : 10am-8pm
6. How do I get started with SOCO online?
Ordering Online is free and takes a few minutes. Fill the required information by signing up on our website. You may directly login with your e-mail id and password, browse and place orders. We have a guest check-in facility too.
7. Do you have any offers?
Please subscribe to our newsletter for latest updates. If you have any other questions, please post your queries at soco@sevenseashotel.com. We would love to answer them.
Payment Information
1. What are the various payment options available online?
Debit cards, Credit cards (Visa/MasterCard/Diners), Net banking.
2. Is there any extra charge for packing and postage?
Yes, It will be actuals. Enquire us for overseas delivery.
3. How about the payment security on your website?
We assure that the payment gateway integrated on our website is complaint to industry standards [PCI] and are verified by the security providers.
4. Why was my banking account not charged?
Your payment may have been declined either due to the network failure or insufficient balance in the account. Please contact us.
5. Do you prices include GST?
The prices of all the products are inclusive of all taxes.
Order & Returns
1. May I know about the return policy?
Since, we deal with perishable products, we follow a ‘No return policy’. We are not responsible for any damages during shipping as well. Although, we ensure you receive your sweets well packed.
2. What to do when I find a product missing upon delivery?
This would be a very rare case, as we ensure multiple checking before dispatch. Please check if you have been charged for the missing product given in the invoice bill. If there is any mishap, please call us immediately.
Account
1. How to edit the account information?
Visit ‘My Account’ and edit your details.
2. How do I order online?
- Login into your account.
- Select the products you wish to purchase.
- Provide shipping address.
- Make payment.
- You will receive an acknowledgement and order tracking number.
3. Is registering in the website compulsory?
No, It's not mandatory. You may order through Facebook account or as a guest.
4. What to do if I forgot my password?
You can change the password by clicking the ‘Forget Password’ option on the login screen.
5. How may I see my recent orders?
You can see your recent orders by clicking the ‘My orders’ on you account page.
6. How do I track my order?
- Log on to my My Account.
- Go to the order section and see the last update of the order status with the consignment number mailed to you.
7. Do I have the provision to change my billing address?
Yes, anytime you may edit you profile be adding or removing the details as required.
However, delivery address cannot be changed once the order has been dispatched .
